HOW DO I RETURN AN ITEM?
You can always return an item within 14 days of receiving your order. Please fill out the Returns Form provided here and include it together with your item(s).
Important Note: Please remember to mark your package as ’Returned Goods’ as we cannot otherwise accept your return from the customs department.
You are liable for the costs of returning your item(s). All returns will be handled as soon as possible after they have arrived but it may take up to 5 working days before your return has been processed after the shipment has reached us. You’ll receive an e-mail once this is complete to confirm the refund or if any other action has been taken.
All returned items must be in the same condition as they were when they arrived and with all product tags attached. If they do not return in their original condition they will be returned back to you.
Refunds will always be made back to the cardholder account from which the order/purchase was made unless you opt for a gift card.
We recommend returning your parcel via your local post office on a standard service. If you are using a shipment option with delivery directly to the recipient, please use address ’Bangatan 5, 441 32 Alingsås, Sweden’ instead.
HOW DO I EXCHANGE AN ITEM?
If you’d like to exchange an item, the best way to do this is to place a new order on the desired product/size and returning the item(s) you’ve received for a full refund as we do currently not offer exchanges.
If you have any other questions, please contact our support here.